Privacy Policy
This policy explains what personal information LYT Carpet Cleaning UK collects, why we collect it, and what rights you have over it. We operate under UK data protection law.
Last updated: October 2026
Who We Are
- Registered office address: Office 40 Anglesey Business Centre, Anglesey Road, Burton-On-Trent, DE14 3NT
- Email: info@lytcarpetcleaning.co.uk
- WhatsApp: +44 7457 423052
LYT Carpet Cleaning UK is a trading name of LYT Carpet Cleaning Ltd, a company registered in England & Wales (company number 17507401). LYT Carpet Cleaning Ltd is the data controller for the personal information described in this policy. In this policy, "we", "us" and "our" mean LYT Carpet Cleaning Ltd.
For anything about your personal information, contact us using the details above.
What We Collect
We only collect what we need to quote for work, carry it out, and deal with anything afterwards.
- When you request a quote: your name, contact number or email, your postcode or address, and any photos or details you send us about what needs cleaning
- When you book: your full address, the date and time agreed, access arrangements, and any notes about the property
- When you contact us: your name, email address and the content of your message
- When you leave a review: your name, your town or city, your rating and your review text
- Automatically: basic technical information your browser sends, such as IP address and pages visited
We do not ask for or store card numbers or bank details on this website.
Why We Use It
- To give you a quote and answer your questions
- To arrange and carry out the cleaning you have booked
- To contact you about your booking, including on the day
- To deal with complaints, re-cleans and refunds
- To publish reviews on our website, where you have submitted one
- To keep records we are required to keep for tax purposes
Our Legal Basis
Under UK GDPR we must have a lawful basis for using your information. Ours are:
- Contract — where we need your details to quote for, arrange or carry out work you have asked for
- Legitimate interests — to run and improve the business, deal with complaints, and keep our own records
- Consent — where you submit a review for publication on our website. You can withdraw this at any time and we will remove it
- Legal obligation — where we must keep records, for example for HMRC
Reviews Published on This Site
When you submit a review, you are asking us to publish it. We show your first name, your town or city, your star rating and your review text. We do not publish your email address, phone number or full address.
Reviews are checked before they appear. If you want a review taken down, email info@lytcarpetcleaning.co.uk and we will remove it.
Who We Share It With
We do not sell your information and we do not pass it to anyone for marketing.
- Our cleaning technicians — the cleaner attending your property receives your name, address, contact number and what needs doing
- Our web hosting provider — which stores this website and its data on our behalf
- HMRC or other authorities — where we are legally required to provide information
Messages you send us on WhatsApp are also handled by WhatsApp under its own privacy terms.
How Long We Keep It
- Quote enquiries that do not lead to a booking: up to 12 months
- Completed jobs: 6 years, which is the period we may need records for tax and for any dispute
- Reviews: until you ask us to remove them
- Contact form messages: up to 24 months
Your Rights
Under UK data protection law you have the right to:
- Ask what personal information we hold about you and get a copy of it
- Have anything inaccurate corrected
- Ask us to delete your information, where we are not required to keep it
- Ask us to restrict how we use it
- Object to us using it on the basis of legitimate interests
- Withdraw consent where you gave it, such as for a published review
To use any of these rights, email info@lytcarpetcleaning.co.uk. We will respond within one month. There is no charge.
Cookies
This website uses cookies that are needed for it to work properly, and may use basic analytics to understand how visitors use the site. You can block or delete cookies in your browser settings, though parts of the site may not work as well.
Security
This website runs over a secure encrypted connection (HTTPS). We limit access to customer information to the people who need it to do the work. No system can be guaranteed completely secure, but we take reasonable steps to protect what we hold.
Children
This website is not aimed at children and we do not knowingly collect information from anyone under 18. Bookings must be made by someone aged 18 or over.
Changes to This Policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact Us
Any questions about this policy, or about your information, contact us at info@lytcarpetcleaning.co.uk or on WhatsApp at +44 7457 423052.