Terms & Conditions

These terms apply when you book cleaning work with LYT Carpet Cleaning UK. Please read them before booking. Nothing here affects your legal rights as a consumer.

Last updated: October 2026

Who We Are

LYT Carpet Cleaning UK is a trading name of LYT Carpet Cleaning Ltd, a company registered in England & Wales (company number 17507401). In these terms, "we", "us" and "our" mean LYT Carpet Cleaning Ltd.

• Registered office address: Office 40 Anglesey Business Centre, Anglesey Road, Burton-On-Trent, DE14 3NT
• Email: info@lytcarpetcleaning.co.uk
• WhatsApp: +44 7457 423052
• Hours: Monday to Sunday, 9:00 AM to 6:00 PM

Quotes and Prices

• Quotes are free and carry no obligation.
• A quote is based on what you tell us and any photos you send. If what we find on the day is significantly different — more rooms, heavier soiling, items not mentioned — we will tell you the revised price before starting. You are free to decline at that point at no charge.
• The price we agree is the price you pay. There are no hidden extras.
• Quotes are valid for 30 days unless we say otherwise.

Booking and Access

• Bookings are confirmed by WhatsApp, email or phone.
• Someone aged 18 or over must be present to let us in, and at the end so we can look over the finished work together.
• We need somewhere to park reasonably close to the property, a working electricity socket, and access to water.
• Please move small items, ornaments, valuables and anything breakable out of the room beforehand. We will work around larger furniture or move it where it is safe to do so.
• We book in time slots rather than exact times. Traffic and earlier jobs can affect arrival, and we will keep you updated.

Your Right to Cancel

Because bookings are made at a distance or away from our premises, you have the right under the Consumer Contracts Regulations 2013 to cancel within 14 days of booking, without giving a reason.

• To cancel, just tell us — a WhatsApp message or email is enough.
• If you ask us to start the work within that 14-day period and then cancel, we may charge for what has already been done.
• Once the work is complete at your express request, the 14-day right no longer applies.

Changing or Cancelling a Booking

• Outside the 14-day period, please give us at least 24 hours' notice to change or cancel a booking.
• If we arrive and cannot get in, or the property is not ready, we may charge a call-out fee to cover our time and travel.
• If we have to cancel or rearrange, we will tell you as soon as possible and there is no charge to you.

Payment

• Payment is due on completion unless we agree otherwise in writing.
• We will tell you which payment methods we accept when you book.
• For commercial work, payment terms are agreed in advance.

What We Can and Cannot Achieve

• Most stains come out, but some are permanent. Bleach marks, dye transfer, ink, rust and old pet accidents that have soaked into the underlay or a sofa frame can be very difficult or impossible to remove fully.
• We will tell you honestly what we think we can achieve before you book, and again before we start if we see something on the day.
• Cleaning can reveal existing damage that was hidden by soiling, such as worn patches, previous repairs or colour loss. This is not damage caused by us.
• Drying times vary with the room and the weather. Most carpets are dry within two to six hours.

Our Satisfaction Guarantee

If you are not happy with the result, tell us within 48 hours and we will come back and re-clean the affected area at no charge. If a good result still cannot be achieved, we will discuss a refund with you.

We would always rather put something right than leave a customer unhappy.

Damage

• We take care in every property and check fabrics before we start.
• If we cause damage, tell us within 48 hours so we can come and look at it and put it right.
• We are not responsible for pre-existing damage, wear, or faults in the item being cleaned, or for damage caused by a manufacturing defect or previous treatment we were not told about.
• Please tell us before we start if an item is delicate, antique, or has been treated before.

Our Responsibility to You

We do not exclude or limit our liability where the law does not allow it. This includes liability for death or personal injury caused by our negligence, and for fraud.

Otherwise, our liability is limited to putting right the work we carried out or, where that is not possible, refunding what you paid for it. We are not liable for indirect or consequential losses, such as loss of income or missed appointments.

Your Consumer Rights

Under the Consumer Rights Act 2015, our work must be carried out with reasonable care and skill, within a reasonable time, and for a reasonable price where none was agreed in advance. If it is not, you are entitled to have it put right or to a price reduction. These rights sit alongside our guarantee above, and nothing in these terms takes them away.

Complaints

If something has gone wrong, contact us on WhatsApp at +44 7457 423052 or by email at info@lytcarpetcleaning.co.uk. We will acknowledge your complaint within 2 working days and work with you to resolve it.

Your Information

We handle your personal information as set out in our Privacy Policy.

Changes to These Terms

We may update these terms from time to time. The terms that apply to your booking are the ones in place on the date you book.

Governing Law

These terms are governed by the law of England and Wales, and any dispute may be brought before the courts of England and Wales.